We’re hiring a builder‑type Product Manager who thrives at the intersection of product, data, and execution. This person will keep Mason’s demos, internal playbooks, and live customer flows humming, jump into a SQL console or Postman without blinking, and spin up a Retool dashboard if that’s the fastest way to unblock the team. Think of them as the first responder for anything “the product should work, but it’s not”—owning the diagnosis, the fix, and the preventive guard‑rails so it doesn’t break again.
Mason’s platform powers global retailers & brands with AI Commerce Agents for Marketing, Merchandising, Engagement & Data.
As our surface area grows (APIs, dashboards, live demos, SIS pages), we need a hands‑on operator who can:
| Outcome | What success looks like |
|---|---|
| Demo & pilot reliability | < 2 hrs mean‑time‑to‑fix for broken demos; self‑serve reset scripts & runbooks live |
| Data on demand | Ad‑hoc SQL queries, CSV exports, or API pulls delivered within hours to unblock PMs & AEs |
| Playbook hardening | Failure points documented → automated checks → updated docs → issue never repeats |
| Tooling & dashboards | Retool / internal UIs that let non‑technical teams toggle features, view logs, run tests |
| Troubleshooting culture | Post‑mortems led, patterns logged, “debug first, escalate later” mindset championed |